Kristina Borjesson relates her experiences and provides analysis of the current state of investigative and enterprise journalism in the US. She discusses the drastic decline in true investigative journalism, the role of the internet and the globalization of reporting, and the clashing of the two cultures: traditional media & independent reporters. Ms. Borjesson presents shocking real life examples illustrating behind the scene realities and pressures involved in Network TV, including HDNet and Dan Rather, and others. She talks about government and ownership pressures, and how these pressures successfully shape presented news, the two significant missing ingredients in news reporting today, and more!

Internationally acclaimed for her work, Kristina Borjesson has produced for major American and European television networks and published two groundbreaking books on the problems of the U.S. press: Into the Buzzsaw: Leading Journalists Expose the Myth of a Free Press & Feet to the Fire: the Media After 9/11, Top Journalists Speak out. Her awards include an Emmy and Murrow Award in TV, and the National Press Club’s Arthur Rowse award for Media Criticism and two Independent Publishers Awards for her books.

Here is our guest Kristina Borjesson unplugged!

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We had just emailed the link to our interview discussing the ‘real’ history of Afghanistan on Sibel Edmond’s boilingfrogspost.  As soon as it was emailed a Verizon response spit back immediately with a notice declaring the email we had just sent was spam.   When the culprit turned out to be our friend Sibel’s website we called Verizon to clear up the problem. This was clearly not spam and should be easily reinstated, we thought. While a very chatty employee attempted and failed to fix our problem, we innocently asked how can we get this address back in business. That is when the real fun began. According to the laws of Verizon Central, once you’ve been labeled spam, there is only one course of action and it goes like this:

1. Verizon uses an unnamed third party who decides what is spam.

2. This unnamed third party also reviews complaints like ours.

3. We were told to send the “offending” email to spamdetector.update@verizon.net.

4. The unnamed third party would make a secret decision within 24 hours.

5. If the unnamed third party decides it is spam, regardless of our complaint we will not hear back.

That’s it. There is no recourse to challenge the decision. There isn’t even a confirmation that the email we sent to this third party was received at all.  Of course, after 24 hours we still couldn’t send out an email containing the link.

Then it dawned on us, the Verizon employee’s automoton behavior was reminiscent of a 2004 Hollywood comedy titled, Hitchhiker’s Guide to the Galexy. The film’s plot involves a race of Vogons who run the Vogon homeworld planet just the way Verizon Central is run.

“Vogons are employed as the galactic government’s bureaucrats.. Vogons  are not actually evil, but bad-tempered, bureaucratic, officious and callous. They wouldn’t even lift a finger to save their own grandmothers without orders signed in triplicate, sent in, sent back, queried, lost, found, subjected to public inquiry, lost again, and finally buried in soft peat for three months and recycled as firelighters.”    http://en.wikipedia.org/wiki/Bureaucrat  

When the human heroes in the story try to extricate themselves from the stupidity of the Vogon perpectual bureucratic machine, the unfortunate victims are repeatedly told in a monotonous tone, “Resistance is Useless.” The Vogons never stop to think. There is a simple reason, they can’t.  Just like Vogons, if the Verizon employees actually thought about what they were saying to us, they could not keep pushing out such nonsense. The illogic of the whole process doesn’t stop them from pushing it out, regardless.  If Verizon Central says it’s the law, it’s the law and “Resistance is useless”!

It’s no surprise that many other Verizon customers have been effected by this Orwellian abuse of authority. In fact we discovered that a lawsuit was settled in 2006 on this very issue. Here are the results.

Settlements and Verdicts

Verizon

A class action lawsuit was filed against the telecommunications company for allegedly blocking legitimate incoming emails to certain Verizon.net subscribers. The class includes all business and residential customers of Verizon FiOS, DSL, and dial-up Internet services in the United States at any time from October 1, 2004 to May 31, 2005, who had use of one or more email accounts on the Verizon.net email platform. Verizon adjusted its spam filters to aggressively block messages from domains in Europe and Asia. Instead of simply routing suspected spam into a separate folder, Verizon bounced messages back to the sender without notifying the intended recipient. Verizon has announced a tentative settlement that would award customers $3.50 for each month between October 1, 2004 and May 31, 2005 that he or she was a customer of Verizon Internet Service. The maximum one can receive is $28. (Apr-05-06) [ARS TECHNICA]

[SETTLEMENT INFORMATION]  File Claim before August 9, 2006: [OFFICIAL CLAIM FORM]

That was in 2006 and  it doesn’t seem that Verizon Central  has changed its policy in any noticeable way, regardless of whopping $28/ customer cost. Now we’re wondering how Verizon got the idea in the first place that they had a right to secretly make decisions regarding what can flow through emails without accountability..

What is even more disturbing is realizing that Verizon’s anti-spam campaign could easily be twisted to disguise censorship, a kind of “No Fly” list for emails.  Just like the No Fly list, once you’ve made the list you won’t know why and you may never be removed.

Paul Fitzgerald and Elizabeth Gould, a husband and wife team, began their experience in Afghanistan when they were the first American journalists to acquire permission to enter behind Soviet lines in 1981 for CBS News and produced a documentary, Afghanistan Between Three Worlds, for PBS. In 1983 they returned to Kabul with Harvard Negotiation project director Roger Fisher for ABC Nightline and contributed to the MacNeil/Lehrer News Hour. They continued to research, write and lecture about the long-term run-up that led to the US invasion of Afghanistan. They are featured in an award winning documentary by Samira Goetschel. Titled, Our own Private Bin Laden which traces the creation of the Osama bin Laden mythology in Afghanistan and how that mythology has been used to maintain the “war on terror” approach of the Bush administration.  Invisible History: Afghanistan’s Untold Story published by City Lights, January 2009 chronicles their three-decade-focus on Afghanistan and the media.